More Than 1,500 Glen Cove Customers Still in the Dark

Rep. Peter King issues warning to LIPA about "poor customer service."

More than 1,500 Glen Cove customers remain without power one week after Hurricane Sandy wreaked havoc on Long Island and plunged much of the community into darkness.

The Long Island Power Authority claims it is working around the clock on restoration and now has more than 6,200 lineman and tree workers on Long Island. The utility reported early Monday that is has restored nearly 700,000 customers to power and is "on track" to have most customers restored by Wednesday.

At 1 a.m. Monday, there were more than 166,000 customers in Nassau County without power, including 1,659 in Glen Cove. Many are now shivering through 40-degree nights without heat.

Neighboring Glen Head has the most outages of any Town of Oyster Bay community, slightly more than Glen Cove with 1,827 customers without power.

When combined, Sea Cliff, Glenwood Landing, Locust Valley, Lattingtown and Glen Head have more than 4,000 customers still out.

LIPA can not say specifically why certain communities, including Glen Cove, are lagging in the restoration efforts. In general, LIPA claims it must before it can address individual neighborhoods. The process takes time, LIPA says.

Rep. Peter King, R-Seaford, demanded that LIPA "immediately remedy its poor customer service and improve its inadequate sharing of information with residents who are still without power." 

"LIPA’s failure to keep customers informed of the latest information on conditions and improvements is simply unacceptable," King said. "County Executive (Edward) Mangano and I have heard so many complaints from many Long Island towns and neighborhoods about the ‘arrogant’ and unhelpful attitude of so many of LIPA employees as well as LIPA’s failure to respond to legitimate inquiries from those without power.” 

LIPA says 275,000 total customers are without power, excluding customers in the most severely flooded areas. According to LIPA, tens of thousands of customers are being restored daily.

Linda November 07, 2012 at 12:41 AM
Manning and reynolds road is totally forgotten neighbors across the street have power because they are supplied by chestnut. The tree that cut our lines hasn't even been looked at by lipa. If you power up a half a block away they might as well get everyone else on the block done ... Now there is no sign of any work... Like they just disappeared! Now with the nor'easter coming , well , who knows!
evelia November 08, 2012 at 01:43 PM
No power yet how much long do we wait?
Layla November 10, 2012 at 05:45 AM
Anyone know if power is back on Harwood? LIPA told me ETA was Monday. Go to FAcebook group LIPA Answer Us
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